Griffis Residential is a growing company with a drive to succeed. If you have a passion for providing customers and business partners with the best possible experience, we want to talk to you. Griffis Residential provides a positive work environment and great opportunities for motivated and talented people.
Please email your resume to email@example.com for consideration.
Griffis Residential Office Associates
Griffis Residential Office Associates are hard working team players who genuinely care about delivering “It’s about you” customer service quality to our customers, residents, and guests. Qualified candidates will demonstrate a proven positive attitude, basic marketing abilities, outstanding leasing and sales skills. Work priorities include the ability to organize administrative requirements, multi-task, communicate effectively, and lead by example.
• Effectively supervises, trains, and delegates responsibility to community associates.
• Maintains budgeted occupancy, collections, and expenses.
• Approves all applications for residency according to the Griffis Residential qualification criteria.
• Supervises the Assistant Community Manager and Leasing Consultant(s) to confirm they have current working knowledge of customer activity, available apartments, market conditions, and the ability to meet the Griffis Residential leasing and customer service standards.
• Monitors completion of preventative maintenance schedules and other required service team work and• responsibilities.
• Reviews and evaluates the work performance of current associates and makes promotion, salary, and job termination recommendations to the Operations Manager(s).
• Cross trains leasing office associates (Leasing and Assistant Community Manager) in all areas of management to prepare them for career advancement opportunities.
• Maintains resident loyalty and retention programs according to budget.
• Manages leasing office associate work schedules and proactively adjusts work days and hours in response to drops in occupancy and increases in customer traffic.
• Submit on time all required reports, pricing and renewal recommendations and other information requested by the corporate office/owner.
• Acts as the first line of communication for on-site associates, residents and corporate office associates.
• Researches and shops the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits, etc. align with market conditions.
A minimum of three (3) years multi-family or hospitality management experience as a General Manager, Manager or Assistant Manager.
A high school diploma or equivalent is required. College education, CAM or ARM certification preferred.
- Communicating with existing and prospective residents via face-to-face interactions, iPad leasing and marketing standards, gathering prospect information via iPad and OneSite, newsletters and notices
- Prepares and maintaining resident records and files including deposits, lease applications, leases, rent increases, late payments, collections, evictions, tenant move-ins and move-outs• Recommend rental rate adjustments or concessions to the Community Manager necessary to increase rental activity
- Ensuring that grounds, vacant units and common areas are maintained in excellent condition
- Assists the Community Manager in organizing community resident activities, preparing newsletters and maintaining the Griffis Residential resident loyalty and retention programs
- Assists the Community Manager in decision making processes in order to gain and improve management knowledge up to and including responsibility for the consequences of these decisions. In the Community Manager’s absence acts as the Manager to organize daily work and manage community operations in compliance with policies, procedures, and business practices
- Three (3) years previous experience in property, apartment, hotel, hospitality or restaurant management, including a track record of leasing or sales
- Accomplished at delivering world class 5 star customer service
- Experience operating computer systems for property and/or hotel operations, logistics, finance and inventory
- Bachelor’s degree (preferred), CAM or ARM Certification a plus
- Willingness and ability to regularly work weekends
- Reliable personal transportation
• Consistent fulfillment of customer service standards and problem resolution requirements
• Develop informed product knowledge and understanding of the competitive market
• Leasing / sales tour presentations of apartments, apartment models, common areas, and amenities
• Lease administration, paperwork completion, and resident record maintenance
• Assist with the general community operations
• Assist with general community marketing requirement
At least one (1) year of multifamily apartment community operations, hospitality, sales, and / or retail management and / or sales experience preferred.
Customer service experience preferred.
A high school diploma or equivalent is required. College education or NALP certification preferred.
Excellent verbal and written communication skills
Must be available to work weekends
Griffis Residential Service Team Associate
Full-Time Service Technician
• Performs all necessary apartment repairs to make ready apartments for move-in. Reports repairs that may require contracting; This includes but is not limited to trash removal, painting, minor plumbing, electrical, HVAC, appliance, vinyl/carpet repair and carpentry.
• Responds in a timely manner to repair or contract repairs to fulfill resident service requests.
• Responds to emergency repair or contract requirements within a thirty (30) minute maximum response time.
• Assures compliance with all OSHA, EPA, Federal, State or local codes and guidelines.
• Completes daily pool and spa preventative maintenance. Accurately monitors the chemical balance and keeps accurate records of all pool and spa preventative and repair related activities.
• Completes repairs and preventative maintenance program requirements including: Inspection of and repair to HVAC, plumbing, electrical, roofs, gutters, windows, screens, concrete drain pans, doors, landscape areas, landscape drainage, asphalt, parking lots, sidewalks, lighting, building fascia, hand rails, stairways, sprinkler system, timers, recreational facilities such as pools and spas, appliances, etc.
• Participates in litter pick up from community interiors, exteriors and common areas.
• Removes snow and ice from required areas and applies ice melt when needed.
• Responsible for care and timely maintenance of all equipment entrusted to his/her care.
• Performs any additional duties assigned by the Service Manager and Community Manager and accomplishes related tasks in a timely manner.
A minimum of one (1) year experience in multifamily maintenance, hospitality maintenance, make ready preparation, minor electrical repairs, plumbing, pool maintenance and servicing.
• Ability to evaulate and fufill community and apartment cleaning needs and to demostrate attention to detail.
• Fufull the Griffis Residential "It's About You" customer service standards.
• Supports the service team in maintaining the cleanliness of the community, amenities, clubhouse(s) offices and apartments to the highest level of cleanliness.
• Read, understands, and complies with product safety labels, community policy and procedure manuals.
• Provides quality customer service and communicates with residents, clients, associates, and other business contacts in a friendly manner.
• Must be able to effictively communicate, comprehend, speak and read English.
• Maintains community standards for cleanliness; including the clubhouse(s), model units, fitness center, business center, service team workshop, leasing office and all areas of the community.
• Fufills apartment make ready cleaning processes and standards using the make ready checklist.
• Touches up make ready apartments that have been ready for more than a week including: dusting, vacuuming, wiping down and freshing up.
• Ensures MSDS sheets are up to date and chemicals are properly labeled.
A minimum of one (1) year experience in multifamily housekeeping, hospitality or similar industry.
Griffis Residential Corporate Associates
Support Community Manager’s development of annual budgets for the communities comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the accounting department, Chief Operating Officer and others to address and resolve gaps in the financial performance of the portfolio.
Ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting communities, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
Conduct associate coaching and counseling when necessary (with proper support and witnesses) ensuring confidentiality in handling these issues.
Oversee the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
Promote owner and investor satisfaction and retention through timely reporting and on-going communication about the performance of the communities and responds quickly and with urgency to owner/investor concerns, questions, issues, and requests.
Ensure that the appearance and physical aspects of the communities meet Griffis Residential standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each community in the portfolio.
Coordinate work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts and monitoring progress.
Perform any other duties as assigned by the Chief Operating Officer or other Executive Officers.
A minimum of five (5) years experience as a Regional or Operations Manager and/or on-site Community Manager in multi-family housing.
College education, CAM or ARM certification preferred. A high school diploma or equivalent is required.
A current driver’s license